Quality Assurance and Testing Department

INTRODUCTION TO QUALITY ASSURANCE AND TESTING DEPARTMENT

1. FUNCTIONS AND RESPONSIBILITIES

a. Functions

Advise the Board of Rectors on organizing and managing all quality-assurance activities and internal inspection of vocational-training operations.
Implement the College’s quality-assurance system and conduct internal audits and reviews.

b. Duties

1. Quality Assurance

Draft and submit to the Board of Rectors guidelines on quality assurance in compliance with regulations of the Ministry of Labour, Invalids and Social Affairs (MOLISA) and the Directorate of Vocational Education and Training.
Advise on the College’s quality strategy and policies; cooperate with faculties and offices to develop lecturer-evaluation processes and teaching-control procedures; coordinate remedial and quality-improvement plans.
Provide training and consultancy for units on meeting State quality criteria and standards.
Plan and organize self-assessment of institutional quality and programme accreditation.
Develop evaluation tools (surveys, questionnaires) to gather feedback from managers, lecturers, students, alumni, and employers on curricula and teaching quality; analyse data and recommend improvements.
Maintain evidence and databases to support external accreditation.
Participate in quality-related projects; liaise with domestic and international partners to exchange information and best practices.
Oversee the supply of equipment and materials to faculties in line with procedures and quality requirements.
Serve on graduation-exam marking boards to ensure objectivity and accuracy.
Perform other tasks assigned by the Rector or supervising Vice-Rectors.

2. Internal Inspection & Audit

Formulate annual plans to inspect all training and management activities at the College and affiliated training sites.
Coordinate with faculties and centres to carry out approved self-inspection plans; report results and propose adjustments.
Conduct ad-hoc inspections as directed by the Rector in response to complaints from students or staff.
Regularly check lecturers’ compliance with teaching regulations and students’ adherence to school rules.
Receive and forward complaints relating to training for timely resolution.
Monitor organization of graduation exams and end-module/subject tests.
Lead inspections of management, training, and issuance of diplomas and certificates.
Report semi-annually and annually on internal audits to Ho Chi Minh City Department of Labour, Invalids and Social Affairs.
Perform other duties assigned by the Rector or supervising Vice-Rectors.

3. Testing & Examination Management

Develop examination procedures that meet college regulations and sector-wide requirements, ensuring training quality.
Review, update, and submit examination regulations to the Board of Rectors; ensure faculties comply with testing rules for all programmes.
Coordinate with the Training Department to issue and monitor regulations on end-subject tests and graduation exams.
Supervise the creation, management, and use of question banks for tests and exams.
Collaborate with faculties to establish examination workflows for modules and graduation.
Manage, archive, and secure exam papers and scripts.
Work with the Training and Student Affairs Departments to review student eligibility for progression and graduation, and recommend dismissals where required.
Compile periodic reports on examinations and training quality for the Board of Rectors.
Process all documents related to testing and quality accreditation.
Perform other duties assigned by the Rector or supervising Vice-Rectors.

2. HUMAN RESOURCES

3. CONTACT INFORMATION:

M.A. Nguyễn Thị Hồng – Head of Department